Terms & Conditions

Effective Date: 6 October 2026

Welcome to Eshagna Service India Pvt. Ltd. (“Eshagna,” “Company,” “we,” “us,” or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of www.eshagna.com, our websites, applications, software, digital platforms, and services provided by Eshagna Service India Pvt. Ltd.

By accessing our website, submitting an enquiry, placing an order, purchasing a service, or using any service provided by Eshagna, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Our Services

Eshagna provides technology and digital services that may include:

Website Design and Development
Custom Web Application Development
E-Commerce Website Development
Android Application Development
iOS Application Development
Software Development
Live Streaming Solutions
Cloud and Streaming Services
Digital Marketing
Search Engine Optimization (SEO)
Online Advertising and Promotional Services
Social Media Marketing
YouTube, Facebook and Instagram Advertising
Bulk SMS, WhatsApp and Email Marketing solutions
Domain and Hosting related services
Maintenance and Technical Support
Other customized IT and digital solutions

Specific services, features, deliverables, timelines and prices may vary according to the customer's project requirements and quotation.

2. Acceptance of Terms

By using our website or purchasing our services, you confirm that:

You are legally capable of entering into an agreement.
The information provided by you is accurate and complete.
You will use our services only for lawful purposes.
You will comply with applicable laws and regulations.
You accept these Terms and any applicable service-specific agreement.

For business or organizational customers, the person accepting these Terms represents that they have authority to act on behalf of the organization.

3. Project Requirements

Before starting a project, the customer may be required to provide:

Business information
Text and content
Images and videos
Logos and branding materials
Domain and hosting details
Application requirements
API or third-party credentials where necessary
Other materials reasonably required for development

The customer is responsible for ensuring that all information and materials supplied to Eshagna are accurate and legally authorized for use.

4. Project Development and Delivery

Project development will generally follow the agreed scope, quotation, proposal or service agreement.

The development process may include:

Requirement → Planning → Design → Development → Testing → Finalization → Delivery

Estimated delivery dates are based on the information and materials supplied by the customer.

Delays caused by:

Late content submission
Changes in requirements
Delayed approvals
Third-party services
Hosting or domain issues
Payment delays
App-store review
Government or regulatory requirements
Technical problems outside our reasonable control

may result in corresponding changes to the delivery schedule.

5. Changes and Additional Work

The initial quotation covers only the features and services specifically agreed upon.

Requests for additional features, redesigns, integrations, pages, applications, modules, advertisements, APIs or other work outside the original scope may incur additional charges.

Additional work may begin after customer approval of the revised quotation.

6. Customer Responsibilities

The customer agrees to:

Provide accurate project information.
Provide required content within reasonable time.
Obtain necessary licenses and permissions for supplied materials.
Review and approve designs and development work.
Maintain the security of their accounts and credentials.
Make payments according to the agreed schedule.
Use delivered websites, applications and software lawfully.

Eshagna is not responsible for delays or problems resulting directly from the customer's failure to provide required information, approvals or payments.

7. Pricing and Payments

All prices are determined according to the applicable quotation, package, proposal or agreement.

Unless otherwise agreed:

Taxes and applicable government charges may be additional.
Third-party charges may be payable separately.
Domain, hosting, server, SMS, WhatsApp, email, advertising and other external platform charges may not be included in development fees.
Payment schedules specified in the quotation must be followed.

Eshagna may temporarily suspend development or services where required payments remain overdue.

8. Domain, Hosting and Third-Party Services

Some services may depend on third-party providers, including:

Domain registrars
Web hosting providers
Cloud platforms
Google services
Apple services
Meta platforms
YouTube
Payment gateways
SMS providers
WhatsApp service providers
Email providers
Advertising platforms
App stores

Third-party services are subject to their own terms, pricing, availability and policies.

Eshagna cannot guarantee continuous availability or uninterrupted operation of third-party platforms.

9. Website and Application Hosting

Where hosting is provided by Eshagna, the applicable hosting package, storage, bandwidth, server resources and renewal terms will be based on the selected plan.

Server downtime may occur because of:

Scheduled maintenance
Network problems
Data-center problems
Security incidents
Excessive resource usage
Third-party infrastructure failures
Force majeure events

We will make reasonable efforts to restore affected services.

10. Mobile Applications

For Android and iOS application projects, Eshagna may assist with development, testing and deployment.

Final approval and publication are controlled by the respective application stores.

Eshagna does not guarantee approval by Google Play, Apple App Store or any other third-party marketplace.

Store policies, requirements, fees and review procedures may change without notice.

11. Live Streaming Services

Where live streaming services are provided, performance may depend on:

Internet connectivity
Streaming servers
CDN performance
Encoding equipment
Streaming software
Viewer traffic
Third-party platforms
Customer's network infrastructure

Eshagna will make reasonable efforts to provide reliable streaming services but cannot guarantee uninterrupted streaming under every circumstance.

12. Digital Marketing and Advertising

Digital marketing services may include SEO, social media marketing, advertising campaigns, YouTube advertising, Facebook advertising, Instagram advertising, bulk messaging and other promotional activities.

Marketing results can depend on many external factors.

Eshagna does not guarantee:

A specific number of leads
A specific number of sales
Search-engine rankings
Advertising approval
Guaranteed views or followers
Guaranteed revenue
Guaranteed customer conversions

Advertising budgets paid to third-party platforms are separate from Eshagna's professional/service charges unless specifically stated otherwise.

13. Intellectual Property

Unless otherwise agreed in writing:

Eshagna retains ownership of its pre-existing software, frameworks, libraries, templates, tools, processes and technology.
Customer-owned content remains the property of the customer.
Third-party components remain subject to their respective licenses.
Final custom deliverables may be transferred to the customer according to the agreed project/payment terms.

The customer must not copy, resell, redistribute or commercially exploit Eshagna's proprietary tools, source materials or reusable systems without written permission.

14. Customer Content and Copyright

The customer confirms that they have the necessary rights, permissions and licenses to use all content supplied to Eshagna.

This includes:

Text
Photographs
Videos
Music
Logos
Trademarks
Software
Documents
Databases
Other intellectual property

The customer is responsible for claims arising from unauthorized content supplied by them.

15. Prohibited Activities

Users must not use our website or services to:

Conduct illegal activities.
Distribute malware or harmful software.
Attempt unauthorized access to systems.
Attack or disrupt servers or networks.
Send spam or unlawful communications.
Infringe intellectual-property rights.
Distribute fraudulent or misleading content.
Abuse advertising or messaging platforms.
Attempt to bypass security controls.
Use our services for activities prohibited by applicable law.

We reserve the right to suspend or terminate services where prohibited or abusive activity is identified.

16. Accounts and Security

Where an account is provided, the customer is responsible for maintaining the confidentiality of:

Username
Password
API keys
Hosting credentials
Administrative credentials
Other access information

Customers should immediately notify Eshagna if they believe their account or credentials have been compromised.

17. Maintenance and Support

Support and maintenance are provided according to the applicable package or agreement.

Maintenance may include bug fixing, technical assistance, updates or other agreed services.

New features, major redesigns, third-party integrations and additional development may be charged separately.

18. Backups

Where applicable, Eshagna may maintain backups as part of a particular hosting or maintenance package.

Customers should maintain independent copies of important business data.

Eshagna shall not be responsible for data loss resulting from circumstances outside its reasonable control, including customer actions, third-party failures, cyber incidents or hardware failures.

19. Confidentiality

Both parties agree to reasonably protect confidential business, technical and project information received during the course of a project.

Confidential information will not knowingly be disclosed to unauthorized third parties except where required by law or necessary to provide the contracted service.

20. Privacy

Personal information collected through our website or services will be handled according to our Privacy Policy.

By using our services, you acknowledge that you have reviewed the applicable privacy practices.

21. Service Suspension or Termination

Eshagna may suspend or terminate services if:

Payments remain overdue.
The customer violates these Terms.
The service is being used unlawfully.
Security or operational risks are identified.
Required third-party services become unavailable.
The customer provides fraudulent information.

Upon termination, outstanding amounts for services already performed may remain payable.

22. Refunds and Cancellations

Cancellation and refund requests are governed by our applicable Cancel & Refund Policy and the terms of the relevant quotation or service agreement.

Some services, customized development, third-party fees, advertising expenses, hosting costs and completed work may not be refundable.

Where a separate written agreement contains specific cancellation or refund provisions, those provisions will apply to the relevant project.

23. Disclaimer of Warranties

Our website and services are provided on an “as available” and “as is” basis to the extent permitted by applicable law.

We do not guarantee that:

The website will always be available.
Services will always operate without interruption.
Software will be completely free of errors.
Third-party platforms will remain available.
Search rankings or advertising results will remain constant.
Every application submission will be approved.
Services will meet requirements that were not included in the agreed scope.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Eshagna Service India Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential or business losses arising from the use or inability to use our services.

This may include loss of:

Revenue
Business opportunities
Data
Profits
Reputation
Advertising results

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

25. Force Majeure

Eshagna shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

Natural disasters
Fire
Flood
War
Government actions
Internet outages
Cyberattacks
Power failures
Strikes
Server failures
Third-party service outages
Telecommunications failures
Other unforeseen events

26. Changes to Services

Eshagna may modify, improve, discontinue or replace features, services or website content from time to time.

Where a material change affects an existing paid service, reasonable efforts may be made to communicate the change where appropriate.

27. Changes to These Terms

We may update these Terms from time to time.

The revised version will be published on this page with an updated effective date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

28. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to these Terms or services provided by Eshagna shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

30. Entire Agreement

These Terms, together with applicable quotations, proposals, service agreements, invoices and referenced policies, constitute the understanding between Eshagna and the customer regarding the relevant services.

If there is a conflict between these Terms and a separately signed written agreement, the specific written agreement will prevail for that project to the extent of the conflict.

31. Contact Us

For questions regarding these Terms & Conditions, please contact:

Eshagna Service India Pvt. Ltd.

Website: www.eshagna.com
Email: info@eshagna.com
Phone: +91 73 860 456 73
Location: Guntur, Andhra Pradesh, India

Last Updated: 6 October 2026