Effective Date: 6th October 2026

Eshagna Service India Pvt. Ltd. (“Eshagna,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, users, and business partners who access or use our website www.eshagna.com and our products and services.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, purchase our services, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with Eshagna, we may collect the following information:

Personal Information

• Full name

• Mobile or telephone number

• Email address

• Company or organization name

• Billing and business information

• Address and location information provided by you

• Information submitted through contact, enquiry, registration, or service forms

Service Information

When you purchase or request our services, we may collect information necessary to provide those services, including project requirements, website/app requirements, technical specifications, and communication records.

Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete debit card, credit card, banking, or other sensitive payment credentials on our own servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of access

• Referring website

• General usage and diagnostic information

2. How We Use Your Information

We may use collected information to:

• Provide and manage our products and services

• Respond to enquiries and customer-support requests

• Prepare quotations and proposals

• Process orders and payments

• Communicate with customers regarding projects and services

• Deliver website, software, mobile app, digital marketing, advertising, and other services

• Improve our website, products, services, and customer experience

• Maintain website security and prevent fraud or misuse

• Send important service-related communications

• Send promotional or marketing communications where permitted by applicable law

• Comply with applicable legal, regulatory, accounting, and security requirements

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor usage, remember preferences, and improve our services.

Cookies may also be used by certain third-party services, such as analytics, advertising, payment, or embedded-content providers.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party service providers to support our business operations, including:

• Payment processing

• Website hosting and cloud services

• Analytics

• Email and communication services

• Advertising and marketing services

• Security and fraud prevention

• Software and technical infrastructure

These providers may process information on our behalf and are expected to use appropriate safeguards and only process information for authorized purposes.

5. Information Sharing

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Service providers working on our behalf

• Payment and financial service providers

• Hosting and technology providers

• Professional advisers

• Government authorities or law-enforcement agencies when legally required

• Other parties where disclosure is necessary to protect our legal rights, users, property, or security

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Object to certain processing activities

• Opt out of promotional communications

To exercise applicable rights, please contact us using the details provided below.

9. Marketing Communications

If you receive promotional communications from us, you may request to stop receiving such communications by contacting us or using an available unsubscribe option.

Please note that you may still receive essential service-related communications, such as order confirmations, project updates, security notices, or other important messages.

10. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. External Links

Our website may contain links to third-party websites, applications, payment gateways, social media platforms, or other services.

Eshagna is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of each third-party service you use.

12. Business and Service Communications

When you submit an enquiry, request a quotation, purchase a service, or communicate with Eshagna, we may use the information you provide to contact you regarding your enquiry, project, account, payment, service delivery, support, or related business matters.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, the updated policy will be published on this page with a revised Effective Date.

We encourage you to periodically review this Privacy Policy.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Eshagna Service India Pvt. Ltd.

Head Office:
SVN Colony, Guntur, Andhra Pradesh – 522006, India

Email: info@eshagna.com

Phone: +91 970 30 55665

Website: www.eshagna.com