Effective Date: October 6, 2026

Eshagna Service India Pvt. Ltd. (“Eshagna”, “Company”, “we”, “us”, or “our”) provides website design and development, software development, mobile application development, digital marketing, advertising, live streaming, and related IT services.

This Cancel & Refund Policy explains the conditions under which customers may cancel services and request refunds.

1. Service Cancellation

Customers may request cancellation of a service by contacting Eshagna through our official contact details.

Cancellation requests should be made as early as possible. Once development, customization, configuration, advertising, hosting, streaming, or other service work has started, cancellation may be subject to applicable charges.

2. Cancellation Before Work Starts

If a customer cancels an order before Eshagna has started work on the project, the Company may consider a refund of the amount paid after deducting:

• Payment gateway or transaction charges, if applicable.

• Administrative or processing charges, if applicable.

• Any third-party costs already incurred on behalf of the customer.

3. Cancellation After Work Has Started

For website development, software development, mobile app development, digital marketing, live streaming, and customized IT projects, refunds are generally not available for work that has already been completed or substantially performed.

If cancellation is accepted after work has commenced, Eshagna may calculate the refundable amount based on:

• Work completed up to the cancellation date.

• Development and design hours already utilized.

• Third-party services or licenses purchased.

• Hosting, domain, server, API, SMS, email, advertising, or other external charges.

• Other reasonable expenses incurred for the project.

4. Advance Payments

Project advance payments are used to reserve development resources and begin project activities.

Unless otherwise agreed in writing, advance payments are non-refundable once project work has commenced.

For milestone-based projects, each completed milestone may become non-refundable after the related work has been delivered or approved.

5. Digital Marketing & Advertising Services

Payments for digital marketing and advertising services may be non-refundable once campaigns, advertisements, creatives, account setup, content production, or other campaign activities have started.

Third-party advertising expenses paid to platforms such as Google, YouTube, Facebook, Instagram, or other advertising providers are generally non-refundable by Eshagna because such amounts are paid to external platforms.

6. Website, Software & Mobile App Development

For customized development projects, refunds are evaluated according to the actual stage of development.

No refund will normally be provided for:

• Completed design work.

• Completed programming or development work.

• Approved project milestones.

• Purchased domains or hosting services.

• Third-party software, APIs, plugins, licenses, or subscriptions.

• Work already delivered to or accepted by the customer.

7. Hosting, Domain & Third-Party Services

Domain registrations, hosting, cloud servers, SSL certificates, APIs, SMS services, email services, payment gateway services, app-store fees, licenses, and other third-party services may have separate refund policies.

Where such services are purchased on behalf of the customer, Eshagna cannot guarantee a refund if the relevant third-party provider does not offer one.

8. Live Streaming Services

For live streaming, streaming servers, bandwidth, software licenses, technical configuration, event support, or related services, cancellation and refund eligibility depends on whether the service has already been activated or used.

Once streaming infrastructure or technical resources have been allocated or activated for a customer, the applicable amount may be non-refundable.

9. Customer-Caused Delays

Refunds will generally not be provided where project delays or inability to complete the work are caused by:

• Failure to provide required content or information.

• Delayed approvals.

• Changes in project requirements.

• Customer-side technical issues.

• Failure to provide access credentials or required documents.

• Repeated changes after approval.

10. Change of Requirements

Changes to an approved project scope do not automatically qualify the customer for a refund.

Additional development, redesign, modifications, or new requirements may be charged separately depending on the nature and extent of the requested changes.

11. Refund Processing

Where a refund is approved, Eshagna will process the eligible amount through the original payment method wherever reasonably possible.

Refund processing time may depend on the payment gateway, bank, card issuer, or other financial institution.

Any applicable transaction, gateway, administrative, or third-party charges may be deducted from the refund.

12. Non-Refundable Situations

A refund may not be available where:

• The customer has approved the completed work.

• The service has already been substantially delivered.

• The customer has used the service.

• The project has been cancelled because of a change of mind after substantial work.

• Third-party charges have already been incurred.

• The customer has violated the agreed terms of service.

• The requested refund relates to an external service whose provider does not offer refunds.

• The customer has failed to provide necessary information or approvals within a reasonable period.

13. Refund Requests

To request cancellation or a refund, customers should contact:

Eshagna Service India Pvt. Ltd.
Email: info@eshagna.com
Website: eshagna.com
Location: Guntur, Andhra Pradesh, India
Phone: +91 73 860 456 73

Customers should include their name, order/project details, payment information, reason for cancellation, and any relevant supporting documents.

14. Review of Refund Requests

Every refund request may be reviewed individually based on:

• The service purchased.

• The amount of work completed.

• Project milestones.

• Payment terms.

• Third-party expenses.

• The reason for cancellation.

• The applicable service agreement or quotation.

Approval of a refund is at the discretion of Eshagna Service India Pvt. Ltd., subject to applicable law and the specific terms agreed with the customer.

15. Policy Changes

Eshagna Service India Pvt. Ltd. reserves the right to modify or update this Cancel & Refund Policy at any time.

Any updated policy will be published on our website with the revised effective date.

16. Contact Us

For questions regarding cancellations or refunds, please contact us:

Eshagna Service India Pvt. Ltd.
Guntur, Andhra Pradesh, India
Email: info@eshagna.com
Phone: +91 73 860 456 73
Website: www.eshagna.com