Effective Date: October 6, 2026

At Eshagna Service India Pvt. Ltd., we provide digital and IT services including website design and development, software development, mobile application development, digital marketing, live streaming solutions, and other technology-related services.

As most of our services are delivered digitally, this Delivery & Shipping Policy explains how services, digital products, documents, and other deliverables are provided to our customers.

1. Service Delivery

Our services are primarily delivered through digital channels. Depending on the service purchased, delivery may include:

• Website design and development

• Software and web application development

• Android and iOS application development

• E-commerce website development

• Digital marketing services

• Live streaming solutions

• Hosting/server-related services

• Digital files, documents, reports, graphics, and other project deliverables

• Technical support and maintenance services

The exact delivery schedule will depend on the scope, complexity, requirements, and specifications of the project.

2. Delivery Time

Estimated delivery timelines will be communicated to the customer before or during project commencement.

Typical delivery depends on:

• Project size and complexity

• Customer requirements

• Availability of required content and information

• Approval of designs and development stages

• Third-party services or integrations

• Hosting, domain, app-store, or other external approvals

• Timely communication and feedback from the customer

Any delay caused by incomplete information, delayed approvals, changes in requirements, or third-party services may extend the estimated delivery date.

3. Digital Delivery

Where applicable, completed digital services or files may be delivered through:

• Email

• Website or customer portal

• Cloud storage

• Download links

• Git/repository access

• Hosting/server deployment

• App-store submission or deployment

• Other mutually agreed digital methods

Customers are responsible for providing a valid email address and other necessary information required for delivery.

4. Website & Software Projects

For website, software, and application development projects, delivery may occur in stages, such as:

Requirement → Design → Development → Testing → Customer Review → Finalization → Deployment

A project may be considered delivered when the agreed development work has been completed and made available to the customer for review or deployed to the agreed hosting/server environment.

5. Mobile Application Delivery

For Android and iOS applications, delivery may include source files, application builds, deployment assistance, or app-store submission, depending on the purchased service.

App-store approval timelines are controlled by the respective app-store providers and are therefore outside our direct control.

6. Physical Shipping

Eshagna primarily provides digital and technology services. We generally do not ship physical products.

If a particular service or order includes a physical item, the applicable shipping method, charges, estimated delivery time, and courier details will be communicated to the customer separately.

7. Shipping Charges

For standard digital services, there are no physical shipping charges.

If physical delivery is specifically required and agreed upon, applicable shipping or courier charges may be charged separately based on the destination, package, courier service, and applicable taxes.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete information necessary for service delivery, including:

• Correct contact details

• Required project content

• Logos, images, text, and other materials

• Domain and hosting information where applicable

• Required account or platform access

• Timely approvals and feedback

Eshagna shall not be responsible for delays resulting from inaccurate information, unavailable customer resources, delayed responses, or third-party dependencies.

9. Third-Party Delays

Some services may depend on third-party platforms, including hosting providers, payment gateways, domain registrars, app stores, advertising platforms, SMS/email providers, and other external services.

Delays, interruptions, restrictions, or approval decisions made by such third parties are outside Eshagna's control and may affect the delivery timeline.

10. Project Changes

Any significant changes to the originally agreed requirements after project commencement may affect:

• Delivery timelines

• Development costs

• Project scope

• Final deliverables

Additional work may be quoted separately and will require customer approval before implementation.

11. Delivery Confirmation

Where appropriate, customers may be asked to confirm receipt, acceptance, or completion of the delivered service or digital files.

If the customer identifies an issue relating to the agreed project scope, they should contact us within a reasonable period after delivery so that the matter can be reviewed.

12. Failed or Undelivered Digital Delivery

If you have not received an expected digital deliverable within the agreed timeframe, please contact us.

We will investigate the issue and, where applicable, resend the relevant files or provide an alternative delivery method.

13. Cancellation and Refunds

Delivery and project completion are subject to our Cancel & Refund Policy. Any cancellation or refund request will be handled according to the terms applicable to the relevant service or project.

14. Contact Us

If you have questions regarding service delivery or shipping, please contact us:

Eshagna Service India Pvt. Ltd.

Location: Guntur, Andhra Pradesh, India
Email: info@eshagna.com
Phone: +91 73 860 456 73
Website: https://eshagna.com/

15. Policy Updates

Eshagna Service India Pvt. Ltd. reserves the right to update or modify this Delivery & Shipping Policy from time to time.

Any updated version will be published on this page with the revised effective date.

Last Updated: October 6, 2026